Terms and Conditions

Effective Date: 1/3/2025

Last updated: 1/3/2025

These Terms and Conditions govern the use of Subscriptional, operated by Coderlook Solutions Private Limited. By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

1. Scope and Applicability

  • Automating billing, invoicing, and payment processing to streamline financial operations.
  • Managing customer relationships and lifecycle with advanced tools.
  • Tracking key metrics and insights as part of analytics to enhance business performance.
  • Creating and managing subscription plans with flexible options.

These services are exclusively available for business use and not for individual consumers.

2. Account Registration and Usage

  • Customers must provide accurate and complete information during registration.
  • Each account is intended for a single business entity and cannot be shared without authorization.
  • Customers are responsible for maintaining account security, including login credentials.
  • We reserve the right to suspend or terminate accounts that violate these Terms.

3. Subscription Plans and Payments

Our services are available on a subscription basis, with pricing tiers based on usage and features.

  • Billing Cycle: Subscriptions are billed in advance on a [monthly/annual] basis.
  • Payment Methods: Payments are processed via [accepted payment gateways] and must be completed within the due date.
  • Automatic Renewal: Unless cancelled, subscriptions automatically renew at the end of each billing cycle.
  • Late Payments: Failure to pay may result in suspension or termination of service.
  • Refund Policy: Refunds are subject to our refund policy, available at [Refund Policy URL].

4. Acceptable Use Policy

Customers agree to use the Platform only for lawful business purposes.

  • Unauthorized access, hacking, or data breaches.
  • Uploading harmful content such as malware or illegal data.
  • Violating intellectual property rights of third parties.

We reserve the right to suspend or terminate accounts violating our policies.

5. Data Protection and Privacy

Our handling of data is governed by our Privacy Policy, available at [Privacy Policy URL].

  • Customers must comply with applicable data protection laws, including:
    • India’s Digital Personal Data Protection Act (DPDP Act).
    • General Data Protection Regulation (GDPR) (EU).
    • California Consumer Privacy Act (CCPA) (USA).
  • Customers remain responsible for protecting their own customer data stored on the Platform.

6. Service Availability and Maintenance

We strive to provide 99.9% uptime but do not guarantee uninterrupted service.

We may perform scheduled maintenance, and customers will be notified in advance.

Unplanned downtime due to technical issues will be addressed with priority.

7. Intellectual Property Rights

All software, trademarks, and content on the Platform remain our exclusive property.

Customers retain ownership of their data but grant us a limited license to process it for service delivery.

Unauthorized reproduction, modification, or distribution of Platform content is strictly prohibited.

8. Limitation of Liability

We provide the Platform on an "as-is" and "as-available" basis without warranties.

  • Indirect, incidental, or consequential damages.
  • Loss of business revenue due to downtime or technical issues.
  • Customer misuse or misconfiguration of the Platform.

Our maximum liability shall not exceed the amount paid by the customer in the last three (3) months.

9. Termination and Suspension

Customers may terminate their subscription at any time via the account settings.

  • Violation of these Terms.
  • Non-payment of subscription fees.
  • Legal or regulatory obligations.

Upon termination, customers lose access to the Platform and stored data.

10. Governing Law and Jurisdiction

These Terms are governed by Indian law, including:

  • The Information Technology Act, 2000.
  • The Consumer Protection (E-Commerce) Rules, 2020.
  • The Digital Personal Data Protection Act (DPDP Act).

Disputes shall be subject to the exclusive jurisdiction of courts in [City, India].

12. Contact Information

If you have any questions about this Privacy Policy, please contact us at:
Coderlook Solutions Private Limited
3rd Floor, J-1/12, Block EP & GP Sector V, Saltlake Kolkata-700091, India
Phone: +91 8910820023