Effective Date: 1/3/2025

Last updated: 1/3/2025

At Coderlook Solutions Pvt Ltd, we operate the Subscriptional SaaS platform. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Platform, website, and services.

1. Scope and Applicability

This Privacy Policy applies to businesses and organizations that use our B2B SaaS platform. Our Services are not intended for individual consumers, and any data collection, processing, and retention are conducted in a business-to-business (B2B) context.

• Automate billing, invoicing, and payment processing to ensure seamless transactions and subscription management.
• Manage customer relationships and lifecycle by maintaining user profiles, handling customer support, and optimizing engagement.
• Track key metrics and insights as part of analytics, providing businesses with data-driven decision-making capabilities.
• Create and manage subscription plans tailored to customer needs, allowing businesses to define pricing tiers, trial periods, and plan upgrades/downgrades.
• Ensure compliance with financial regulations and data security by implementing industry-standard security practices.
• Enhance customer experience and retention through automated workflows, notifications, and AI-driven insights.
• Facilitate international transactions and multi-currency billing while ensuring compliance with global standards.

2. Information We Collect

We collect the following types of information:

a) Information You Provide

• Account Information: Name, email address, phone number, company name, and password when you register for an account.
• Billing Information: Payment details, billing address, transaction history, and subscription plan details for managing and processing payments.
• Customer Information: Business or organization details provided for setting up and managing accounts.
• Support Requests: Information you provide when contacting customer support.
• User Content: Data you submit, upload, or share within our Platform.

b) Information We Collect Automatically

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, features used, interactions with the Platform, time spent on our website, and access logs.
• Cookies & Tracking Technologies: We use cookies, beacons, and similar tracking tools to enhance your experience and analyze usage.
• Analytics Data: We collect and analyze usage data, performance metrics, and behavioral trends.
• Log Data: Server logs capturing login attempts, API calls, and system errors.
• Location Data: If enabled, approximate geolocation based on IP address.

c) Information from Third Parties

• Service Providers: Payment processors, analytics providers, and advertising partners.
• Social Media: If you choose to connect your social media account with our Platform, we may receive profile and usage data.
• Subscription Management: We collect information about your subscription plan, including tier level, renewal dates, and usage limits.

3. How We Use Your Information

We use your information for the following purposes:

• To create and manage your account.
• To process payments, manage billing, and handle subscription plans.
• To improve our Platform's functionality, performance, and user experience.
• To send transactional emails, service updates, and marketing communications.
• To provide customer support and troubleshoot issues.
• To monitor security and detect fraudulent activities.
• To analyze customer behavior and engagement for business insights and product development.
• To comply with legal obligations and enforce terms of service.
• To facilitate business analytics, trend analysis, and predictive modeling to enhance service offerings.
• To ensure compliance with financial regulations, industry standards, and certifications.

4. How We Share Your Information

We do not sell your personal data. We may share your data with:

• Service Providers: Third-party vendors who assist in payment processing, analytics, hosting, and customer support.
• Legal Compliance: Law enforcement, government authorities, or other third parties when required by law.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred. You will be notified of any significant changes.
• User Collaboration: If you collaborate with other users on the Platform, they may access shared information.
• Analytics Partners: Third-party analytics tools that help us understand usage patterns and optimize performance.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as necessary to provide the Services and comply with legal obligations. Different types of data have varying retention periods based on regulatory and business requirements:

• Account data: Retained for the duration of your active subscription and for up to [X] years after account termination.
• Billing data: Retained for compliance with financial regulations for [X] years.
• Analytics data: Retained in anonymized form for business analysis.
• Customer support records: Retained for [X] months after issue resolution. Upon request, we will delete or anonymize your data unless required for legal or security purposes.
• All data retention periods are aligned with applicable legal and financial regulations, including taxation and accounting laws in India and other applicable jurisdictions

7. Legal Compliance and Governance

Our Platform operates under the applicable laws and regulations, including:

• India: The Information Technology Act, 2000; The Personal Data Protection Bill (if applicable); The Consumer Protection (E-Commerce) Rules, 2020; RBI Guidelines for payment processing and financial data protection.
• European Union (EU): The General Data Protection Regulation (GDPR) for data processing and protection.
• United States: The California Consumer Privacy Act (CCPA) and other federal/state regulations governing data privacy.
• Other Jurisdictions: Compliance with applicable regional and international data protection laws.
• We comply with India's Digital Personal Data Protection Act (DPDP Act) for processing and handling personal data, ensuring transparency, user rights, and lawful data processing.

8. You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to data processing

9. Contact Us